We want you to shop with complete confidence. If you’re not fully satisfied with your purchase, we offer a simple and transparent return and refund process.
Order Cancellations
Orders may be cancelled prior to shipment. To cancel or make changes, please contact us within 12 hours of placing your order.
Refund Eligibility
You are eligible for a full or partial refund under the following conditions:
Your order did not arrive within the guaranteed delivery timeframe
The product received is incorrect, defective, or not as described
Refunds Are Not Issued If:
The delay was caused by an incorrect address provided by the customer
The order was delayed due to courier disruptions, customs, natural disasters, or events beyond our control
The item is returned used, damaged, or not in original packaging without prior approval
30-Day Money-Back Guarantee
All items are covered by our 30-day satisfaction guarantee. To be eligible for a refund, the item must be:
Unused and in original condition
Returned in its original packaging
Shipped back at your expense (unless otherwise arranged with us)
Return Instructions
Please contact us at [email protected] before returning any item. Unauthorized returns may be rejected. Once your return is approved and received, we will issue a refund to your original payment method within 5–10 business days.
Exchanges & Replacements
If you received a damaged or incorrect item, we will provide a replacement or full refund. We may ask for a photo of the item for documentation and quality control.
Need Help?
For any questions about shipping, refunds, or returns, please contact our support team at [email protected].